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Old 03-17-2007, 09:08 PM
iluvcf
Family Member
 
Join Date: Jan 2006
Posts: 47
Default Abusing the System

Just wanted to say that I was outright told today to my face by a CVS employee who I've had some chilly dealings with that I was abusing the system and CVS didn't intend for people "like me" to be getting things for free with the program. Really? Well, then why in the weekly circular does it say FREE after ECB? When I explained that I called corporate for the coupon/ECB policy she told me that they were told different by their trainers (so I'm lying??). I asked her why didn't she call corporate and get the policy herself in writing if she thought I had been doing something wrong. She had no good answer. She said that some CVS coupons can't be used with other ones and I told her that none of mine did but she still refused to be courteous. Sorry for venting but I'm wondering if enough toothpaste and tampons to last me a lifetime is worth this aggravation. I'm used to snarky looks but I really felt personally affronted today. It was made worse by the fact as I walked out she yelled to the other cashiers "I can't stand her!" I know there are other CVSers in my area so I don't understand her attitude. I so wanted to call corporate right then and there but its Saturday. I plan on calling corporate on Monday and trying to get some justice. Oh well, just needed to vent because I was on the verge of tears. Btw I know for a fact a lot of CVS stores (at least those in my area) sell expired products ie Viactiv chews, Robitussin cough drops, vitamins. This can really get them in trouble with the health department so if anyone ever gets accused of doing something wrong or a rude attitude maybe bring up this fact also with coporate or manager on duty and see what happens. Employees shouldn't be allowed to treat honest moms, dads, students, and others who are trying save money of dishonest behavior and not be called out on their infractions (failing to remove potentially harmful product). I have stayed under the radar and not brought attention to myself when I was overcharged a few times because I thought I was getting some good deals. But sometimes you have to take a stand. Ok enough of me for now. Thanks for letting me get this off my chest. I think amid all the deals we get we have to pay this price occasionally.

Susie
 

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