If you have an older computer or browser it may not be available on there. I have 2 computers, one newer one for me and dh, and we still have our old one for the kids to play games on. The families.com message options are not available on my older computer. I think it may be because the browser needs to be updated on that PC but I don't want to upgrade it because I don't think that it has enough memory available to accomodate the upgrade,

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