[Anointed]

on cashiers and managers who refuse to take your coupons and treat you like your doing something wrong?


What really bothers me is i bet CVS thinks it's the person who has to call multiple times, fault. If only they could see for themselves how some of their managers and cashiers treat customers who use coupons properly.

This month: August, i believe only one time and that was with the manager but i have made multiple calls in the past and they do record all of this.

[pamperedpeterson]

I only had to call once in the past several weeks, but it wasn't due to treatment, it was because of my receipt (and thus ECB's) being jammed and they told me they could reprint the receipt, but the coupons wouldn't print.
I have actually haven't gotten any "lip" from anyone in several weeks. Maybe my previous phone calls really paid off!

[pamperedpeterson]

Last night was, one of the worst experiences of my life at a CVS.
So I already posted about the ECBs not printing... CS gave me the codes, and told me the employees would know how to enter them. Guess what? they didn't! The manger (it seems to me that they take turns being the manager--what's up with that?) refused to take them, saying she didn't know, and had no way of verifying whether they had already been used.
Unluckily for me, Customer Service was closed, and they are today as well, so I have to wait until Monday to get this resolved. But they expire tomorrow, so I am totally ticked off.
I admit I should have known that the Zantac deal was limit 2. I take blame for thinking it was 5. I had already bought 1, so when I bought 2 more and only got 1 ECB, I told the cashier (who I still think is great!) that I wanted to return one. She said we could just post-void the transaction, and no problem, just ring everything in again. The "manager" tried to post-void, and it wouldn't let her, so she said she could just return everything and cancel the transaction later. uh, no, I don't think so. I want this taken care of right now. So she said because I only paid 25¢, she could only give me 25¢ back. So I reminded her that I used ECB, so I should get a CVS money card with the amount. She said no, because ECB are coupons, and so I would only get 25¢.
I told her again that the ECB are like cash, and that if I return something that I bought with ECB, then I should get a money card for the value of the item. She flat out refused. After several more minutes of this, I finally told her I would be returning the items later. I got the names of everyone there (all 4 employees gathered around to watch the fracas), and left.
This is not the first time that this CVS has given me problems with using ECB, or returning something that I didn't want. But this is the closest CVS to me, the next closest is another 20 minutes (so 40 total) away.
thanks for reading my rant!

[Anointed]

She was lying. i just had my order rerung because of an error with the system and i only paid pennies but they did a 'return without receipt' and gave me a money card and rerang the order. I hate when they lie and act ignorant because they don't want to do something. I saw an item that was with the clearance but it rang wrong and the employees kept refusing to give it to me for the clearance price but i politely told them to call their DM because in ohio if there is an item with a sale tag under it for a certain price they have to give it to us or they get into trouble. I kept hearing how if it didn't ring for the price they can't give it to me for anything else. Ha! I wanted to speak to the DM who was out for the evening so i called corp in the store and before i could speak to a rep they changed their minds and gave it to me. Better than dealing with the DM knowing good and well i was right. It is not my fault or problem if they or anyone else puts items in the wrong place as they claimed had happened.