[sallysatter]

Hi y'all

I emailed Ingles yesterday to ask for an official coupon policy. This is what I got back after more than 24 hours. I thought it was interesting that they were so persistent about dodging my questions. I have edited it only to remove my own personal info:
Read it from bottom to top.

For additional information, please see your local store manager.

Sincerely,

Linda B. Glaze
Human Resource Coordinator
1-800-635-5066 ext. 218
1-828-669-3531 fax
lglaze@ingles-markets.com


-----Original Message-----
From: Sally
Sent: Thursday, July 27, 2006 11:56 AM
To: Glaze, Linda
Subject: Re: Store #94 - Coupon Policy

Hi Linda:

Thank you for your reply. Your answer however did not answer my question.
I am familiar with the part that you post on the front door. I am asking
for the fine print. What counts toward the $10?

More specifically:

Does alcohol and tobacco count toward my $10 total?
Do prescriptions count toward my $10 total?
Do gift cards count toward my $10 total?
Do other specials count toward my $10 total?

Is the $10 total before or after the Advantage card discount? Is it before
or after other coupons?

I find it frustrating to spend $75 a week in a store where I don't know what
the policies are. Two days this week, my coupons were doubled. One day
this week, my coupons were tripled. All three times when I got to the
register, my total was higher than I had anticipated. I'm only asking you
to tell me what something costs before I decide whether I want to buy it. I
don't know if these mistakes are mine or yours. I'm asking you to help me
figure that out before I stand in a long line at customer service to ask
moot questions. I don't expect anyone to bend the rules. I just want to
know what they are.

If you have a more detailed written policy, I would like a copy. If not, I
would like for someone to answer my questions.

Thank you,

Sally


----- Original Message -----
From: "Glaze, Linda" <lglaze@ingles-markets.com>
To:
Cc: "storemgr094" <storemgr094@ingles-markets.com>
Sent: Thursday, July 27, 2006 10:41 AM
Subject: RE: Store #94 - Coupon Policy


Our Coupon (double/triple) Policy is:

Three (3) coupons doubled with each $10 order.
Six (6) with each $20 order
Nine (9) with each $30 order
Twelve (12) with each $40 order
Fifteen (15) with each $50 order...etc.

You must have the Ingles Advantage card to double coupons. Coupons of 50¢
or less will be doubled, except on tobacco products, alcoholic beverages,
coffee, free items, or Ingles coupons. Double value cannot exceed the price
of the item. Double savings start with each $10 purchase. No more than two
(2) identical items are eligible for double coupon savings.

For additional information, please see your local store manager.

Sincerely,

Linda B. Glaze
Human Resource Coordinator
1-800-635-5066 ext. 218
1-828-669-3531 fax
lglaze@ingles-markets.com


-----Original Message-----
From: website@www.ingles-markets.com [mailto:website@www.ingles-markets.com]
Sent: Wednesday, July 26, 2006 11:56 AM
To: Glaze, Linda; Goff, Cary
Subject: Store #94 - Coupon Policy



Sally has submitted an E-mail to Customer Service:

Sally
Choose E-mail:

Store Number: 094
Customer Comments:
I have a question about your coupon policy that I need clarified. I have
read that you have a policy of doubling (or tripling) 3 coupons per $10
order. I have also read that you calculate the $10 in several ways. What
is your official policy?

For instance:
If I buy batteries that are regularly $2.50, but are on sale for $1, how
many do I have to buy to get 3 coupons multiplied? I've read some places
that if I buy 4, the shelf price totals $10 and I can get 3 coupons
multiplied. I've read other places that I would have to buy 10 for an after
sale total of $10 to multiply 3 coupons. Can you please clarify which is
correct?

Thank you,

Sally

This customer's computer IP address is:



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