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  #1  
Old 06-27-2007, 05:57 AM
ingosgirl
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Join Date: Dec 2004
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Default Problems with Weightloss/Nutrition Deal--neumann?

Has anyone called about it? I purchased Boost and a Cliff bar the other night and nothing credited. I purchased MetRx bars also and they credited.

What to do? Neumann, do you have any information?
  #2  
Old 06-27-2007, 06:15 AM
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MacDaddy
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Join Date: Aug 2006
Posts: 293
I called CS and they had no idea why I wansn't credited for the Glucerna I bought on Saturday. They just said they would send a message to Corp about it and for me to call back in a day or so??? I haven't had time to wait on hold, so hopefully I will today.
  #3  
Old 06-27-2007, 09:43 AM
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MacDaddy
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Called back today. Got an @#$%^&^%$#@ for a CSR. He had me on hold for over 30 minutes and said that because i had used many coupons and several were "over-rides" that a manger had to push thru. I said that was wrong...no manager even had to do anything...the cashier scanned them thru without any problem . I also said that use of coupons does not have anything to do with this. He jsut kept on saying that I basically got the stuff for little or no cost that I shouldn't be getting anything. WTH??? His name was "J.R." Hope none of you get him because he needs to be re-trained. I will try again when I get more time...

  #4  
Old 06-27-2007, 07:51 PM
neuman
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not quite sure if this is what you are refering to. This is the only thing I could find on weight losss/nutritional items

DESCRIPTION: Extra Care Offer Not Printing When Multiple Items Of Colgate Max And Diet/Nutritional Items Are Purchased.

SOLUTION:

1. Please advise the store that this is a known issue.
2. Offer updates have been made and will be applied at the store level 6/27/07 by Noon.
  #5  
Old 06-27-2007, 08:26 PM
ingosgirl
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Originally Posted by neuman
not quite sure if this is what you are refering to. This is the only thing I could find on weight losss/nutritional items

DESCRIPTION: Extra Care Offer Not Printing When Multiple Items Of Colgate Max And Diet/Nutritional Items Are Purchased.

SOLUTION:

1. Please advise the store that this is a known issue.
2. Offer updates have been made and will be applied at the store level 6/27/07 by Noon.
The Colgate and the Nutrition/Diet offers are not the same. They are two different offers.
  #6  
Old 06-28-2007, 11:15 AM
neuman
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Join Date: Apr 2007
Posts: 63
Sorry then, I dont know what deal you are refering to. I dont see any hot news on any other nutritional deals.
  #7  
Old 06-28-2007, 02:36 PM
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NikkiLDS
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Location: Merriam, KS
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Neuman, I think that's the right deal. It IS separate from Colgate, but what you posted doesn't imply they are the same.

The nutrition deal is: buy $40, get $10. The main problem is that we are unsure of what all is included in "nutritional items" and also that some things have credited one week and not the next (it's a monthly deal). It's a little different than the Colgate issue, which is that it was set up as limit 1 when it was advertised as limit 5.
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  #8  
Old 06-28-2007, 10:07 PM
mom2mirankier
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Join Date: Aug 2006
Posts: 294
Did anyone notice it's weightloss and "liquid nutrition"? I thought it was just nutrition items and didn't even pay attention to the liquid part. That would make sense then why they may have pulled some of the bars from the deal. I am short a few dollars on the deal I did because the Marathon and Soy Joy quit working, but I see now why they may have pulled them. Still sucks that some people got them and some not, but they aren't really either of those things.
  #9  
Old 06-29-2007, 04:59 AM
ingosgirl
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Originally Posted by mom2mirankier
Did anyone notice it's weightloss and "liquid nutrition"? I thought it was just nutrition items and didn't even pay attention to the liquid part. That would make sense then why they may have pulled some of the bars from the deal. I am short a few dollars on the deal I did because the Marathon and Soy Joy quit working, but I see now why they may have pulled them. Still sucks that some people got them and some not, but they aren't really either of those things.
I am not convinced they pulled them. They are having trouble with the promotion. I bought liquid Boost which did not credit and it certainly fits the title.
  #10  
Old 06-29-2007, 06:35 AM
mom2mirankier
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Join Date: Aug 2006
Posts: 294
Originally Posted by ingosgirl
I am not convinced they pulled them. They are having trouble with the promotion. I bought liquid Boost which did not credit and it certainly fits the title.
I thought all the liquid things started working again, though. I swore a few people said they were working again. I'm all for them adding the bars back and hope maybe it was a glitch, but they probably weren't supposed to be part of it to beging with.

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