[Bearkitty]

I have posted this on another board that I belong to but I am just so upset that I wanted to post it here also... so here it is...

Saturday night I brought in my memory card from my digital camera to get over 100 pictures printed which were of my Sons first tooth, My little girls first lost tooth (happpend at the same time), my Sons first Bitrhday, a little video that was made using the digital camera of my Son eating tons of stuff of my kiddos... Anyways, I put the memory card in the photo machine but it got stuck so I went and asked the photo lady for a pin so that I could stick it on the side and get my memory card out... well the lady goes and gets a strip of film, takes a look at where my memory card is, and shoves the thing in. Well she is like uh oh and goes and gets a guy in the film department. He takes a look, trys to shove some tool in there then goes behing the machine and takes it apart and tilts it back. I then hear something inside the machine being shaken up (my memory card ) these people are idiots! Anyway the two people then try to say that I did not have a memory stick in there, I must be mistaken because if it was in there it would of slid out and they don't see anything. Well it is inside the machine duh!!! They then go and take care of another ladies camera (an associate from Walmart) that was there after me and left me standing there... after walking off to go talk to hubby I came back and they were standing there ignoring me. I asked to speak to a manager.... when one finaly came she was soooo rude and and yelling and did not want to deal with it either. In the mean time the lady at the film department was also yelling at me.
In walks a police officer and they finally get another manager who is instantly sweet as can be and said they will take care of it on Monday (today). Well nothing was being taken care of. When I left on Saturday they had put the machine out of order because they had to have a service man come and take it apart but when I walked by the department today people were using the machine which was out of order (I did not see the out of order sign anymore). The service men had not come in yet. The manager had said that they would get ahold of me as soon as the technician came in but he did not. After I called for the third time today he said that the technician came in and they could not find my card. I am so in tears because if only the emoloyees were not messing with it then I could possibly have my pictures. I know that the memory card is probably logded underneath something and they would have to take it apart piece by piece to find it because it is so tiny.
Anyways, thank god my hubby was here when I was talking to the assistant manager of the store because I was in tears I could barely talk The assistant manager wanted to know what kind of memory card it was so that they could replace it OMG are they serious??? I do not want 40.00 for another card! My little boys first tooth is on it... my girls first tooth that was out... my little boys first birthday! and the associates and other assistant manager were so rude to me and do not care!!! After I told him that I did not walk in with an empty memory card and I do not want to leave with one and after telling him about the way I was treated while with my 1 year old and 5 year old at 7:45 at night (This ordeal was going on way to long, I did not want to leave with my memory card in the machine without having it documented in hopes that my card would be found and not thrown away), he had told me to come in tomarrow and we can talk about it in his office (my hubby had told that I want what is reasonable).
Before I had called The assistant Manager for the last time I had spoke to the Walmart customer service on the phone. I told the lady everything (tried to I was still crying a bit) and the lady sent a message to, as she stated, "the right people" and that I should be getting a call in a few days.
I am not sure what I should say tomarrow, I mean that is my life on that memory stick and I trusted them. There was not sign that stated they are not responsible for what happens to my memory stick once inside their machine so I am holding them responsible. I am just so heartbroken
My Children will not be able to show their Children those important milestones that they went through and of course they will not remember it either. I have no photo's to back it up now.
And of coarse how I was treated by the two associates (especially the female yelling and rolling her eyes at me) and the female assistant manager that did the same in front of my Children and other people and no one did anything.
Any pointers for tomarrow to get the point across? I just hope that I don't break down and cry again so that he doesn't think that I am a weak person and that I will agree with whatever he says. I am thinking of also asking for a meeting with the District Manager because in my eyes this is an important issue that can not be ignored.
Just so heartbroken. My little girl was telling me don't be sad about the memory card.

[phinphana]

I wish you get your card soon. expecting it coming back to you!

[pamperedpeterson]

oh, hon, this is horrible. I would cry also, that is a lot of precious memories there. How did everything go?

[connie31]

They can get it out for you, I was a manager at Walmart over the photo area and there was a time when we would do the memory cards behind the counter before they let customers do it and I had one memory card that the static from me walking from the counter to the machine erased this ladys pictures it was horrible so long story short the Distric Manager (the key here) and the reginal manager ended up trying there best to make these people happy they were very mad they had gone 2000 miles to see there son in the military and had graduation pictures of him, something that cant be replaced.
So Walmart ended up flying them back out to the militarty base having professinal pictures taken and also a new card and free pictures for a year.
There were alot of cases like this and when it comes to pictures they really do understand but the key is you need to talk to the right people if you dont hear from a district manager or reginal manager then make sure you do. A store manager wont do much for you besides maybe give you a gift card or a new memory card.
Also they have Fuji and Kodak Techs that come out and can take those machines apart we had to call out guys a few times to get stuck cards out so insist that they get someone out to take the machine apart it isnt too much to ask to get your memories back!!
goodluck and please let me know what happens!