[Sydney15]

My daughter got 2 Webkinz for Christmas and she now has to be dragged off the computer at night. The last 2 nights; though, have been very difficult on her (age 6). She (and me and dad, too) have played games for hours to get her webkinz cash to make her purchases. She has tried 3 times to purchase an outdoor room (1,000 webkinz cash) only to be logged off. When she logs back on, the money is gone, but she still doesn't own the room. It takes us about 5-10 hours to get enough webkinz cash to get back that 3,000. I don't see a phone number or e-mail address on their site. We've sent complaints in the comments/suggestions section, though. Has this happened to anyone else? TIA